Platinum credit card activation issues

<p>I am a new Absa customer. I app**** for a platinum credit card online which was conveniently delivered to my home. I was happy with the home delivery of the card as I thought it would spare me the effort of having to go in to a branch to collect/activate my card.</p> <p> </p> <p>However, once the card was delivered I tried to retrieve my pin through the call centre following the insturctions that came with the card. I was unable to retrieve my pin over the phone and was advised that I would need to visit a branch to activate my card and retrieve my pin. By this point I was already annoyed as what was the point of the home delivery if I now had to go into a branch in any case. Once at the branch I was informed that that due to the processing of documentation they were not able to activate my card yet and I should come back within 24 - 48 hours. This is very inconvenient as now I will have to make yet another trip to the bank. I submitted all required documents online as well as physical copies to the courier. At no point was I advised there would be a further processing period or that I would have to go into a branch in any event.</p> <p> </p> <p>I have had cards delivered to me by other banks without this additional processing period or the need to repeatedy go into the branch to activate the card and retrieve my pin. I am rather unimpressed with the service received right from the outset, especially as a platinum customer. What I thought would be a helpful delivery service has proven to be of no value at all.</p>