Platinum client receives pathetic service

I want to Express my utter disappointment in the pathetic service I received from Absa Keywest on the morning of Saturday 23/11/2019. On said morning my vehicle was ****** with all my belongings I.D, wallet, license etc. I went to your branch to get a new bank card so I can access my money. With only 2 consultants and a que of 20+ people I had to wait for more than an hour, just to hear that you refuse to assist me in the matter. After I supp**** you sufficient proof of I.D on my Smartphone, still you did not even make an effort to assist me. You neede a temp I.D. how must I supply one if I can not access my money? Is this the sevice I (platinum banker) get after banking with you for more than 15 years? After my utter disappointment in your sevice I went straight to Capitec bank, with the same proof of I.D. they assisted me within 20 min, including moving all my premium banking, debit orders etc over to them. So thank you Absa for treating your platinum clients as they mean nothing to you, and you clearly do not care about your service to clients. I sincerely hope all the impatient clients that was in the same que see this letter and how you handle your clients, and move their bussiness elsewhere, because clearly you do not care about your service nor your clients