Platinum Client

I have Pick up that ABSA charging me for SMS. When I sign Up for the Platinum Package. It was told to me that I WILL NOT pay for any SMS that will be sending to me "Notify ME" will be FREE. In Cheque Account is also on a Platinum package and I am not paying for any SMS. The Call Centre Agent Katleho was giggling at me when I ask that I need to speak to an Afrikaans person. It this is the way ABSA want to help their customers, I don’t see any more a long term relationship with this Bank in South Africa. I my world this mean that the package the Bank is selling have loopholes and wrong information was given to the customer and money is been taken off the account like ***** in the night.