Platinum account customer but treated like a saving account holder

<p>I am a holder of an Absa Platinum Acc for the past 6 years now. This is a top package with Absa that includes a personal banker to assist you with your personal banking queries etc. this was a fantastic service and Michelle provided top service every time I contacted her. About three years ago, however, my personal banker from Absa Oakfields branch was moved to car finance. I was never contacted by her replacement and 3 years later I am still not aware of a replacement. This is not from a lack of trying from my side. I find this unfair as promises made by the bank are not adhered to even thou I pay my monthly fees to the bank. I am ready to change banking institutions due to this lack of service from the bank side. A platinum acc should come with extras and I am sure I can get these at another banking institution as I don't get what I was promised nor what I pay for with Absa.</p>