Placed the phone down in my ear

Good Morning<br> <br> I phoned today 9 November 2015 at 08:06 the number ***<br> <br> The lady placed me on hold for almost 5 minutes<br> <br> She was unable to answer my question and when I asked her for her name and surname she placed the phone down in my ear<br> <br> I phoned from (number withhold) and I do have the recording should you require it<br> <br> I am very upset because all I wanted to know is when my money will reflect and she was very rude in the beginning<br> <br>