place don hold for more than 6 minutes

hi, i tried calling for a query with my savings account.<br> Diane (vindaloo\ i think she spoke as if she was eating and answered the call but said nothing then apologised for the system.<br> she then put me through to the pricing line and i got the message' the number you have called does not exist.<br> then i called and got through to nomsa Hlangwane who placed me on hold for more than 6 minutes.<br> <br> this is unacceptable behaviour. <br> <br> the agents are unaware of numbers for their own workplace. <br> <br> i still havent been assisted with my query .<br> i demand that somebody calls me and assists me !!!!!"