****ED OFF WITH ABSA

I have never seen such a bad service you call their numbers no answer you email them no answer I really don't know what to do anymore. I spoke to Rachael Mthembu concerning my residual arrangement a month ago she promised that they will send me an email to fill in some forms up until now nothing she is not responding to any emails even calls I was given several numbers no answer on all of them even their so called team leader number ********** 718 Ndoro Mapuwane is on voicemail so I been calling since 0h800 this morning no response. The ABSA maintenance insurance is still deducting I spoke to Morateng Malele she promised me the they will refund me within 7to 14 days till now nothing if you email she is not responding I did call they said they escalate the matter to ABSA what is that now I am really ****ed off with this service and if you go to the bank they cant help you just give you phone to call them can I get help on this 2issues then I will be done with ABSA.