****ed of Loyal Absa customer

I had the worst Absa experience today. They stole my money!!!! I was making a cardless cash deposit into the ATM at the Sandton city branch now normally if the notes are faulty like perhaps bended for example they will say so and the note will come out for you to either re-enter or put another note altogether this is what happened but my money was not coming out the machine sounded jammed infact next thing i know it states transaction cancelled no money a whole R1950 gone and it was an emergency payment ,i had to go into the branch and log a complaint which is going to take a week to investigate they say now what bugged me was i wrote all the info on a paper that can easily get lost or discarded lady stated that they were OFFLINEwho is to say I will see that money i have a bad feeling about this and R1950 is not small money in this time of recession . The woman was slow and had an attitude like im making a big deal out of nothing kinda attitude. I gave her strict instructions regarding which account i want that money to go into because i had to now find another R1950 to pay the person i was originally paying . I have been contemplating leaving banks this **** right here was the final push in my decision

My email address is anyone even picks this complaint or actions anything (highly doubt) is modiki **********