NB
Nicolene B
1 reviews | Active since Apr 2020
20 Aug 2022, 09:00
Pillar to Post with ABSA
I have not had a good experience with the ABSA Vehicle Finance department. I have been asking and requesting and I have send numerous emails on numerous occasions to have an update / paid up letter for my account for my car. But I am being send from pillar to post the whole time.
I have started requesting for the above from June 2022 and up till now either ABSA Vehicle Finance says I must contact the Collections / Debt Review department and the Collections / Debt Review Department says I must contact Vehicle Finance.
Would appreciate an easier and quick response to get this sorted.
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Absa's replyOfficial
22 Aug 2022, 12:13Dear Nicolene Basson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply22 Aug 2022, 12:13
Official
Dear Nicolene Basson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,