Pillar to Post ended off with absolute rudeness

my credit card has ben temporarily blocked by ABSA for what appeared to be a *****ulent transaction. I then contacted the organisation that debited the amount on my card and then asked ***** department to unblock my card after explaining what had happened. They tried to unblock the card but I obviously answered one of the security questions incorrectly and the system would not let them unblock the card. They then put me through to private banking who was to authenticate me and give ***** department the go ahead to unblock the card.All was going to plan and I spoke to a consultant who mthen told me that she could not authenticate me but that a supervisor would call me back immediately to authenticate me. I am still waiting for this call as I write this mail some 2.5 hours later. I called back only to be told that the supervisors have gone home and that I must wait until the morning. I phoned ***** department again only to be reprimanded by a rude consultant who told me that ***** had been committed on my card and proceeded to berate me..Needless to say I put the phone down on him because he was not interested in assiting me and would not listen to me anyway