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<p>My mother passed on and I'm the executor of her estate. She had a vehicle finance account with ABSA. I called in to find out if she had life insurance on her account, if not find out what I need to do to take over the account. Simple as this request is I was sent from pillar to post. To this day I am still in limbo because I don't have basic information regarding my mother's account. The last time I spoke to a lady by the name of Rosinah Maake who promised to send me the information via email by end of business day on the 11th of October 2016. I sent her the letter of authority as she requested and she didn't even have the courtesy to acknowledge receiving it. </p> <p>VERY POOR SERVICE!!!</p> <p>Based on this experience I would never switch to ABSA or recommend any to anyone to switch to them.</p> <p> </p> <p> </p>