Pick up and collect service

<p>I am a Platinum account holder - for the first time ever I tried using one of the "benefits" listed on the Absa website, namely the "pick up and collect " service. The request is for Saturday which is within their lead time request. I dialed the number for platinum account holders and got through to EuropAssist which informed me that Absa clients do not have this service and also checked with his manager. I then called Absa and the lady confirmed it is a benefit and was going to put me through to someone who could take my request. Well, I gave the next person my telephone and ID number as requested. I gave time of pick up and then this person proceeded to say I wasn't registered in their system and she wasn't sure how to "load me". I was then put on hold...15 minutes and then I decided to hang up. So much for benefits, more of a hassle with no solution.</p>