PHONING ME WITHOUT CHECKING IF PAYMENT WAS MADE.

AS ARRANGED THE DEBIT ORDER WENT OFF ON FRIDAY 4 OCTOBER 2024. I EVEN CHECKED ON SATURDAY MORNING AND IT WAS RIGHT THERE REFLECTING. PRAY DO EXPLAIN TO ME WHY YOUR CONSULTANTS ARE PHONING ME ASKING FOR PAYMENT. WHY ARE YOU PEOPLE NOT DOING YOUR JOBS PROPERLY???????????? YOU MUST CHECK BEFORE YOU PHONE PEOPLE AND PLEASE TELL ME WHY I CANNOT GET A TOP UP IF I HAVE NOT MISSED ANY PAYMENTS. THE LAST EXCUSE WAS I DID NOT ANSWER THE QUESTIONS AS I DID THE FIRST TIME. WHAT SORT OF EXCUSE IS THAT? SO, I WAS DECLINED BECAUSE I HAVE EXTRA FUNDS COMING IN. THATS TRULY HILARIOUS. START WAKING UP. INCOMPETENCE AT ITS WORST WITH THIS BANK.