KM
Kharoline M

1 reviews | Active since Oct 2011

16 Aug 2018, 14:15

Phone **********!!!!!!!!!!

**********!!!!! Just had a disturbing call from 10 ********** claiming to be from ABSA finance congratulating me on my new vehicle finance. They told me a benefit wasn't activated on my finance application and he was calling to "assist me with it". He then offers me insurance protection cover my vehicle should something happen to me. He asks me 4-5 questions and the first thing I pick up is he's using my ****en name and my vehicle finance was done in my married name. He says he will correct it. Then he doesn't know the value of my new vehicle yet he said he had my application in front of him. I told him no thanks and hung up as I was worried this wasn't an ABSA representative after all.

0
Replies (1)
Absa
Absa's reply17 Aug 2018, 13:33
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,