Phone calls harassment and emails

Item: Absa
Rating: 1
Author: Nonhlanhla N

My absa account has not been active for the past 3years or so. This year I received an email that my account is in errors with interests that they have been charging and I'm expected to pay 3500.. Why did they wait to accumulate so much money and then tell me I'm owing them? Absa is ridiculously the worse bank ever. I regret the day I decided to switch to your bank..

Helpful (0)

Replies (1)

Absa's replyOfficial

29 Mar 2023, 11:17

Dear Nonhlanhla Nhlapo

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.

Please provide me with your ID or Account number to investigate further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer Care
Basani Hlungwane

Absa's reply29 Mar 2023, 11:17

Official