Phone call was deliberately drop by consultant, after being rude.

Hi,

It is now 7 days & my gate motor has still not be attended to. I clearly informed every person with regard to the claim that there was no key for the gate motor bracket.

At no point was I informed of my options, only on the 9th April 2018, was it made clear that I must give permission or get a person to unlock the bracket first.

Today I was utterly disgusted in the manner that my call was handled by one of your claims consultant, phone on the 9th April at 12:45 from ********** . Claims consultant drop the call & was extremely unprofessional.

The delay of repairing the gate motor has cause enormous suffering & stress due to the gate not being able to open. If my vehicle gets ****** due to parking outside who will take the responsibility?

Regards