Phone call regarding FICA

<p>My mother recieved a phone call from ********** and the person on the other end said that she needs to provide some documents to verify her income and pension status, but she cannot sms or email to her the exact required documents my mother has to submit or provide, she cannot even confirm who she is working for but that ABSA requires these documents, how are we as clients suppose to know or trust these individuals phoning us. it could be a **** for all we know, she didnt even ask for an ID number or anything to confirm she has the correct person on the phone. why cant ABSA phone their clients themselves for this information, why do they have to use outside companies with the risk of divulging clients confidential information nor was it stated that the call is being recorded. Please investigate this matter.</p>