NL
Neville L
1 reviews | Active since Dec 2016
23 Mar 2021, 12:13
Phishing Emails
I used to report "phishing emails" to Absa and always received a reply thanking me for reporting the matter. I even congratulated them as no other Banks respond or even acknowledge receipt. This was short lived as Absa acknowledges receipt but no other feedback is received even after asking. Sad
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Absa's replyOfficial
24 Mar 2021, 04:09Dear Neville Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply24 Mar 2021, 04:09
Official
Dear Neville Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care