Phenetic service

A claim was logged after a struggle to get through to ABSA, Confirmation was emailed to me : We hereby acknowledge the registration of claim number *** submitted in respect of STORM, registered against policy number *** for an incident that occurred on 2021-02-06. Your claim has been assigned to Lizo Gqetywa, who can be reached on ***. Should you have any queries in this regard, please contact us at *** or email us on ***ca. I called to find out what was happening as there is just no feedback from ABSA, and was told that we are waiting for the contractor to send a report. This took 2 days after he was at the house. I called again and was told the claim is been assessed. In the meantime, it is raining like crazy and nothing is been done about the roof leak that I have. So you insure with ABSA on then you wait, wile the water keeps on coming into the house. I hope ABSA is going to pay for the damaged happening while we wait for them to assess the claim. This is totally unacceptable from ABSA that just leave their clients in the dark, no feedback nothing. O yes let us not forget, it’s not them sitting with the leak.