Personal/Private information at ABSA not safe

I have noticed pre-populated, personal and my private information that had been changed without my consent and knowledge when requesting a car insurance Absa Activate quotation. This I noticed on Thursday and again on Sunday. More specifically my email address and tax number were *****ulently changed on my profile after I logged onto my account. I immediately contacted Absa ***** whom could not assist other than placing a lock on my account but because I had debit orders that still needed to go off I could not lock the account. I was advised to contact my private banker which I did on Monday via an email attaching the relevant screenshots of the *****ulent change on my profile. I, in the meantime was able to change my password, PIN and my email address online but not my tax number. As I had no response from my PB I went into my local Absa branch in Langebaan On Wednesday, 04 December 2024 who also could not assist referring me back to my PB. They the branch did however phone private bank assist who also referred me to my private banker. So I tried calling my PB on his cell number who returned my call. After explaining and resending the email of Monday with all relevant attachments he called me again for copies of my ID and proof of residence which documents I immediately forwarded. He called me later to do a secure line validation. After various attempts to two cell phones the calls did not come through. So now today Thursday , 05 December 2024 a day later the matter is still not resolved. Further, no explanation was offered as to how unauthorised access to my account and profile was obtained and whom had *****ulently changed my personal information. It would appear that someone from within the Bank having access to accounts must be responsible as I did not receive an sms notification nor validation on my app. So will this matter ever be corrected and investigated by Absa and will I be informed accordingly of the outcome… the way things have progressed thus far I doubt it.