Personal Sanlam Policy

Our Sanlam policy was suppose to be paid out on he 1st of March 2016, Sanlam claims that there is a session on the policy and therefor can not transfer the money to my account. Acording to my knowledge we do not have any accounts or business with Absa and nobody can provide us with the neccesary help needed to get the funds. I need a rejection of session form from Absa Kempton Park. Please assist in this matter as the funds are of great importance to us as we can not pay our home loan with Nedbank due to this issue.