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Ivor C

1 reviews | Active since Nov 2018

22 Nov 2024, 16:22

Personal Loans department - no feedback, poor to no service

App**** for a personal loan on 13th November 2024. Received Approval in principle. Agent contacted me a few days later and asked for documentation to be emailed. I did so. Then received a phone call from ABSA that an agent would call me within 24 hrs. They did call but as i answered it cut. They then didnt phone back. I phone in today to check what happened and am told that it was declined. They didnt send me a letter, didnt contact me, nothing. So im thinking its stale now and no one is bothered in relooking at it. Dont waste your time looking for a personal loan from ABSA. You will just go in circles. And when you call they make you approve it on your app and then answer a whole lot of security questions. I mean really excessive - if i approve it on the app then surely its me. Poor service from this bank - rather look elsewhere

0
Replies (2)
Absa
Absa's reply22 Nov 2024, 16:56
Official
Dear Ivor Caldecott Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply28 Nov 2024, 15:11
Official
 Good day Ivor Caldecott

We refer to your complaint posted on Hellopeter as well as our email dated 26 November 2024.

Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.

For any future correspondence regarding your complaint, please quote the following complaint reference number C-***4.

The matter was referred to our Personal Loans department for investigation and feedback.

They request the below supporting documents to finalise your application.
  1. Formal document that Msunduzi Holding is still up and running eg. Company registration letter
  2. 3 months latest bank statement
  3. Latest pay slip (October / November 2024)
  4. ID copy.

Please provide our office with the requested information by close of business 28 November 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

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