Personal loans

I am an ABSA client. I have everything with yourll. I have app**** for a Personal loan and was approved via my banking app. This loan was for my sick mums medical bills. It's been more than a week now and Lerato who was handling my application has not contacted or given me any feedback. I have to call the call center all the time just to find out what's happening and I'm constantly told that Lerato is the payout consultant and she can only assist me. This is pathetic service. Wow. Your front end staff is not knowledgeable and not helpful at all. I just spent 18 minutes on the line just for them to cut me off. I called again and waited another 15 minutes so they could transfer me to Lerato and they again cut me off. Is this how you treat your loyal customers? Very disappointed. I'm honestly thinking of moving all accounts to a bank that's willing to assist their clients. I will not recommend ABSA to anyone..