RM
Ruby-Gay Martin
1 reviews | Active since Nov 2011
13 Jan 2016, 12:48
personal loan, without approval of terms
I app**** for a personal loan on sunday night, i received an SMS saying i have been preapproved T&C apply.<br> 5 minutes later R125,000 was transferred into my cheque acount.<br> At an interest rate of 22.25%, which is ridiculous, considering my credit card is 16%.<br> I did not approve this interest rate!<br> <br> I had requested a term of 72 months, whereas the loan is at 60 months!<br> <br> I need the loan terms changed, and none of your call centres are able to help me.<br> your operators are as surprised as me, that the money was given without a phone call, or email quotation?!
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Replies (1)Absa's replyOfficial
13 Jan 2016, 16:59Hello ruby***,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply13 Jan 2016, 16:59
Official
Hello ruby***,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
