RM
R.M MOODLEY
1 reviews | Active since Jul 2020
04 May 2021, 11:54
PERSONAL LOAN TOP UP - SLOW SERVICE
ABSA OFFERED A TOP UP WHICH I APP**** FOR. THIS HAPPENED A WEEK AGO AND IT HASN'T BEEN FINALISED YET. I HAVE BEEN CALLING A FEW TIMES A DAY SINCE I APP**** AND I ALWAYS GET THE SAME RESPONSE "WAITING TO BE FINALISED" I BANK WITH ABSA, THEY HAVE ACCESS TO MY ACCOUNT. SOME OF THE AGENTS ARE SO RUDE THE CUT THE CALL. THE LADY HANDLING MY APPLICATION HASN'T CONTACTED ME ONCE EVEN THOU I HAVE LEFT A NUMBER OF MESSAGES. I HAVE COMPLAINED ONLINE ON THE ABSA WEBSITE AND SENT A NUMBER OF EMAILS FOR ASSISTANCE AND NOT A RESPONSE FROM ABSA. IT'S VERY DISAPPOINTING THAT THE SERVICE AT ABSA IS GONE DOWN THE DRAIN.
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Absa's replyOfficial
04 May 2021, 14:10Dear RM Moodley, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply04 May 2021, 14:10
Official
Dear RM Moodley, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
RM
R.M MOODLEY's updateReviewer Update
04 May 2021, 14:26Thank you for your response
RM
R.M MOODLEY's update04 May 2021, 14:26
Reviewer Update
Thank you for your response