AM
Anita M
1 reviews | Active since May 2015
09 Apr 2024, 14:05
personal loan poor service and incorrect billing
I have personal loan with ABSA, then last year May I requested a Top-up but was not happy with the offer. So, I cancel to my surprise I'm paying for that top up which I never received.... interest included. Tried calling ABSA for explanation but I keep on being transferred from one agent to another. This is frustrating now.
Helpful (0)
Replies (7)0
Replies (7)AM
Anita M's updateReviewer Update
09 Apr 2024, 15:38okay Nthabiseng, looking forward to being assisted by you.
AM
Anita M's update09 Apr 2024, 15:38
Reviewer Update
okay Nthabiseng, looking forward to being assisted by you.
Absa's replyOfficial
09 Apr 2024, 16:15Dear Anita
Thank you.
Thank you.
Absa's reply09 Apr 2024, 16:15
Official
Dear Anita
Thank you.
Thank you.
AM
Anita M's updateReviewer Update
10 Apr 2024, 13:21Yoh ABSA nobody even bothered contacting me.
Nthabiseng you said you will sort this out......why is the query closed now?
"Dear ANITA ROSINA MATSI
Your complaint reference C-***9 has now been closed. Please contact Nthabiseng Sibande (+27) 11 *** for further information
Please provide feedback on the service you have received.
Good OR Bad
At Absa, we are committed to giving you exceptional service.
Yours sincerely
Absa"
Nthabiseng you said you will sort this out......why is the query closed now?
"Dear ANITA ROSINA MATSI
Your complaint reference C-***9 has now been closed. Please contact Nthabiseng Sibande (+27) 11 *** for further information
Please provide feedback on the service you have received.
Good OR Bad
At Absa, we are committed to giving you exceptional service.
Yours sincerely
Absa"
AM
Anita M's update10 Apr 2024, 13:21
Reviewer Update
Yoh ABSA nobody even bothered contacting me.
Nthabiseng you said you will sort this out......why is the query closed now?
"Dear ANITA ROSINA MATSI
Your complaint reference C-***9 has now been closed. Please contact Nthabiseng Sibande (+27) 11 *** for further information
Please provide feedback on the service you have received.
Good OR Bad
At Absa, we are committed to giving you exceptional service.
Yours sincerely
Absa"
Nthabiseng you said you will sort this out......why is the query closed now?
"Dear ANITA ROSINA MATSI
Your complaint reference C-***9 has now been closed. Please contact Nthabiseng Sibande (+27) 11 *** for further information
Please provide feedback on the service you have received.
Good OR Bad
At Absa, we are committed to giving you exceptional service.
Yours sincerely
Absa"
Absa's replyOfficial
10 Apr 2024, 14:40Dear Anita
Please check your emails, I have given you feedback.
Let me know if you have received it.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Please check your emails, I have given you feedback.
Let me know if you have received it.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply10 Apr 2024, 14:40
Official
Dear Anita
Please check your emails, I have given you feedback.
Let me know if you have received it.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Please check your emails, I have given you feedback.
Let me know if you have received it.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
AM
Anita M's updateReviewer Update
11 Apr 2024, 09:11Hello
your email is explaining what i know, my request is i didn't receive the top-up money. So why am i paying? And what are you going to do with all the interest accumulated for money which i didn't receive?
your email is explaining what i know, my request is i didn't receive the top-up money. So why am i paying? And what are you going to do with all the interest accumulated for money which i didn't receive?
AM
Anita M's update11 Apr 2024, 09:11
Reviewer Update
Hello
your email is explaining what i know, my request is i didn't receive the top-up money. So why am i paying? And what are you going to do with all the interest accumulated for money which i didn't receive?
your email is explaining what i know, my request is i didn't receive the top-up money. So why am i paying? And what are you going to do with all the interest accumulated for money which i didn't receive?
AM
Anita M's updateReviewer Update
11 Apr 2024, 09:19Tried calling you Nthabiseng but is saying your number doesn't exist.
AM
Anita M's update11 Apr 2024, 09:19
Reviewer Update
Tried calling you Nthabiseng but is saying your number doesn't exist.
Absa's replyOfficial
11 Apr 2024, 10:19 Dear Anita
When you app**** for the loan, the application was approved, and you accepted all the terms and conditions.
Though the funds were not paid into your transactional account they were sitting in your loan account.
So, when the debit order was not going off your account, you did not notify the bank.
That poses a question of who you think was serving your account at the time.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
When you app**** for the loan, the application was approved, and you accepted all the terms and conditions.
Though the funds were not paid into your transactional account they were sitting in your loan account.
So, when the debit order was not going off your account, you did not notify the bank.
That poses a question of who you think was serving your account at the time.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply11 Apr 2024, 10:19
Official
Dear Anita
When you app**** for the loan, the application was approved, and you accepted all the terms and conditions.
Though the funds were not paid into your transactional account they were sitting in your loan account.
So, when the debit order was not going off your account, you did not notify the bank.
That poses a question of who you think was serving your account at the time.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
When you app**** for the loan, the application was approved, and you accepted all the terms and conditions.
Though the funds were not paid into your transactional account they were sitting in your loan account.
So, when the debit order was not going off your account, you did not notify the bank.
That poses a question of who you think was serving your account at the time.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd