LA
Lana A
1 reviews | Active since Apr 2020
24 Apr 2020, 11:06
Personal loan installments send to my mothers phone stating my monthly amounts
I dont know what to say. Im so disappointed in my bank. I have a couple of personal loans with absa. I want to know why my instalment amounts is being send to my mothers cellphone number stating all the amounts. This is my personal business and not hers. I want to know how this happend!!!.
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Absa's replyOfficial
24 Apr 2020, 11:36Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply24 Apr 2020, 11:36
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd