Personal Loan

Hi,

COULD SOMEONE PLEASE ACTUALLY ASSIST!!!

I did an application a few days ago, yesterday someone called me back and I changed the loan term to 5 years (meant to say 4 years). Tried calling back numerous times but kept holding on forever. Eventually got through to someone and did the security questions as usual and was told I failed and now the account was on hold and couldn't go any further. Got the sms stating this and that someone would call me back.

Later I eventually got through to someone again and was told that someone would call me by the end of business yesterday, so I waited but nobody called.

This morning I attempted calling again but everytime I am busy talking to someone I keep getting cut off and the call ends.

This is ridiculous now, I've hade account with Absa since 1995 and all my products have been with you, I'm really not sure what questions I failed but could really have been resolved immediately.

Please could someone assist me ASAP with removing the hold on the personal loan application and changing the quote from 60 months to 48 months for me? I basically want the quote as per the attached picture below that I couldn't accept at the time earlier this year.

R50000, 48 months at 14%.

Kind regards