Personal loan debit orders

While I cannot slate the entirety of Absa (service from AVAF as well as the Credit Card dept was both efficient and friendly) my interaction with the Personal Loans department was less than fruitful.

I had queried moving my current debit orders to EFT payments, which was successful outside of the personal loans dept who insisted that I go to a branch (why this is necessary considering I can EFT payments for a CAR i'm not certain). I wont even begin to mention the lack luster agent who spoke to me as though I was using up her last bits of oxygen. I then asked about increasing my current payments to my personal loan after which I was advised that this is possible, however I could only retrieve banking details to make these deposits from a branch..

If it was the process for ALL accounts I would understand, however the painful process around changes for the personal loan baffle me. It seems moving the loan to another provider in its entirety would be simpler than having to get bank letters and standing in queues.