FD
Frans D
1 reviews | Active since Sept 2015
09 Oct 2020, 15:09
Personal loan call centre calls not getting through
Absa I am trying now for 2 days to get through to your personal loan department/collection to adjust my personal interest and capital outstanding after paying a large amount on my loan account. its now been the second time I hold on for nearly 3 hours. your branches say they cannot help me. Please can someone from that deparment phone me. I am using up all my airtime. I have a personal loan which is up to date. I have paid a lumpsum into my personal loan account and just want the capital readjusted and the monthly premiums reduced. please
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
09 Oct 2020, 16:20Dear Frans Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Oct 2020, 16:20
Official
Dear Frans Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
FD
Frans D's updateReviewer Update
12 Oct 2020, 09:26Hi, please ask someone to contact me from that department. I tried the call centre Saturday and this morning. After an hour of holding on the line gets cut.
FD
Frans D's update12 Oct 2020, 09:26
Reviewer Update
Hi, please ask someone to contact me from that department. I tried the call centre Saturday and this morning. After an hour of holding on the line gets cut.