Personal loan application-no feedback

I app**** for a personal loan online on friday, 20 March 2015. I sent the supporting documentation on Monday. I still have not heard any feedback from absa. I have been calling the call centre since Monday and frankly I am getting frustrated. I am disappointed at the service. Absa is usually very efficient.<br> <br> I have been told that my application and documents are sitting with the credit manager. My loan was pre-approved. So surely someone should have called me by now. Absa needs to provide me with feedback. Or do I need to knock at other banks. Doesn't the quote expire after 5 days? If so, why are they so inefficient?!