PERSONAL LOAN APPLICATION - 30 NOV 2016

<p>I app**** for a R50 000 personal loan via internet banking on 30 Nov 2016, a pre-quote was immediatly issued with my application. I was requested via e-mail to send through my salary advice and proof of residents on the 30 Nov as I did with the signed pre-quote. I received a conditional approved sms 16:28 on 30 Nov. On 2 Dec 2016 7:32 I received a sms congratulations your personal loan is approved and you need to phone your enty point to finalize payout. As I phone the call centre the morning of 2 Dec to finalize payout, they informed me sorry approval send in error still busy with assessment, I explained it's not making sence, they just ask me to wait 4 days, sometimes sms send in error by system. I phone them again and spoke to several consultants as well as Lesedi the Team Leader who promised me that he will request the assesor Thando to phone me back. On 7 Dec after a number of empty promisses by a number of people to ask Thando to phone me, she stating that my salary do not reflect monthly. After explaination, she request a letter from my employer confirming the payments into my account over the last 3 months. That is all she needed to finalize application. After follow up from myside I got confirmation the application is with the Team Leader, which need to refer application to credit for formal assessment and they do not know how long application will be with credit. On 12 Dec 2016 12:42 I lodge a complaint with ABSA Actionline ref number ********** to be informed the application is decline. Nobody phoned me to discuss the application. Actionline informed me I have to wait for 6 working days to enable them to sort this application. Till today 22 Dec 2016 nobody phoned me to give me an answer. After I explained to them I have an approved sms for R50 000 and that I already signed the pre-quotation on the day of application. This is the worst service I ever received from my bank after being a loyal client for the past (almost 27 years) my cheque account was opened 2 Jan 1990. I have all my products with ABSA - bond, credit card, AVAF, will, internet-bank, re-wards, I also had investment with them (profile still active) never had any returned items on my cheque account. My whole family banks with ABSA some even from 1970's and some of them is with ABSA Wealth. I think it is time to move to another bank, because at this time it does not feel if ABSA care, I feel they do not take into account my loyalty over all this years and I really just feel like a number, one number of their over 10 mil clients. I do not think I will ever get a straight answer from ABSA regarding this loan. Just a last thought I am a platinum client with ABSA and not even that fact seems to be important. I AM REALLY DISAPOINTED IN THE POOR / LACK OF SERVICE I RECEIVED FROM ABSA. </p>