LS
Letshaba S
1 reviews | Active since May 2020
09 May 2020, 10:08
Personal Loan (Acc No:***)
My personal loan (Acc No:***) is paid by absa life insurance because I was retrenched last year this year in February I got a job that pays 50% less than my previous job end of March and April 2020 Absa personal loan deducted money on my Cheque account and I called the personal loan department and they revised the money and promised to bring my account up to date because the insurance has promised to pay till December 2020. Absa has now handed me to their debt collectors and my personal loan account is up to date.
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Absa's replyOfficial
11 May 2020, 10:32 Dear Letshaba Sejake Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Absa's reply11 May 2020, 10:32
Official
Dear Letshaba Sejake Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care