Personal Loan

Took a Personal Loan from ABSA. Very happy with the service. Then noticed that the personal loan debit order date was set for the 25th of every month. Paid my installment the first month, as they said the first installment must be paid so i can move my debit order date. I waited for 2 days after payment and phoned helpline again to assist me to move the debit order date to the first of every month - since i am getting paid on the 27th. It was done and was assured that everything is fine. It was time for Installment number 2 and it went off as per arrangement on the 1st of the month. I phoned again as i want to pay in extra money to reduce my intrest, so it was said that i need to visit the branch to sign documents to make the installment fixed and then i can pay in extra. I did that - all fine according to the branch. Time came for 3rd installment - they never made my installments fixed - so the extra amount paid in was deducted from the next installment. Fine - so i paid in extra. Then debit order wanted to go off again on the 25th. Long story short. I phoned in every month visted the branch to sign paper work and still nothing has been done. Now i am the one with the bad record !