Personal Loan

I am a very unhappy and dissatisfied client of absa, it is so unfortunate to notice that changing the image does not necessarily change the service and the product being offered, and instead absa makes it so easy to bank with other better competitors. A while back I took a personal loan with ABSA and accepted the “personal loan protection plan”, which also seem to have interest. At the beginning I managed well repaying my installments consequently but when I got unemployed and could no longer afford to make payments, but still continued to make repayments as I was obligated too, until it got to a point of which I could no longer make pay as I was unfortunate with getting a new job and had no income. I contacted ABSA bank numerous times and even went to the branch informing of my situation, submitted all the necessary documents even doing affidavits pointing out that I was unemployed, and having previously app**** for the loan insurance protective plan I was on the assumption that it will salvage my situation and assist with the remainder of the unsettled account. Firstly a positive response came via sms informing me that certain monies will be refunded then days later all that changed, I was then told I had a fixed contract and could not be assisted – “I have to settle it” I was very much annoyed by the misleading communications but placed it aside. Anyhow I made arrangements to do what I can but I discovered that my savings account is still being deducted of administration/service/penalty fees, I understand being charged for fail debit orders – which should have been stopped after the arrangements I made? I have been banking with ABSA for years, lapsed with all sort of insurance covers, investments and not getting a cent in return, but I need to know why is it that I am paying for a personal loan protective insurance plan that has been unsuccessful to protect me in times of need, and how can I cancel it as it has also accumulates interest on my loan instalment, why is that option not offered? I have been minding my own but the collection call center has been bothering me every week, penalty costs on my account every month but I am also frustrated by the bank forever hounding me with sms’s, phone calls and mails informing me of arrears in my account, and I am so tired of explaining my situation and making arrangements to pay the outstanding. However I would like to know “How do I cancel the Personal loan protection plan” as it did not work for me and do not see the need of paying for it.

I have been settling my installment as per previous agreement but every month it seems like I owe double compared to what I have paid the previous month?

The installment is forever increasing when I thought I am getting closer to being done Regards ABSAPLOAN/ ********** 137/392