TVdM
Theresa Van der Merwe
1 reviews | Active since Feb 2019
13 Sept 2021, 11:13
Personal
I sent a e-mail to their debittorservice to cancell payment of a debitorder. I sent 3 e-mails and no respons or cancelation of debitorder so money was not return.
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Absa's replyOfficial
13 Sept 2021, 12:14Dear Theresa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply13 Sept 2021, 12:14
Official
Dear Theresa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care