PEOPLE - STAY AWAY FROM ABSA< THEY DO NOT VALUE YOUR BUSINESS

My wife and I visited an ABSA branch today, to report that a person has withdrawn funds from a childs savings account. We spoke to the branch manager who understood exactly what we had said and proceeded to freeze the account so that the ***** team for ABSA could involve themselves. We sat at the phone in the branch and called the ***** hotline. First spoke to an absolutely rude woman, who had no idea what she was speaking about nor any idea about the laws on banking in South Africa. She refused to listen, and even after speaking to the branch manager continued her appalling attitude, she than said she will speak to her manager and cut the call. Name Mcanalee (no surname) Called back and spoke to Zintle, again no surname. Again a woman that had no clue what she was talking about and refused to register a case of ***** with ABSA. She also had to speak to her manager, and came back with the same story. When I insisted on speaking to the manager, miraculously the managers, were both in a training and could not be disturbed and was told they would call me back. How was the staff getting help from managers who were not available? Nonku and Vishen, I wonder if you will ever call Zintle also spoke to the Branch manager, and provided her employee number to the branch manager, but remained unhelpful So, money was ******, ABSA system was manipulated to do this, and over R40000 was taken, but Zintle thought it was a joke and merely laughed about it. ABSA, do not save your kids money or yours here, their app is not fully secure, clearly. Most of their staff are ***********. You hire people based on what standard? Banking laws state that if a banking client reports a case of potential *****, the bank must investigate. Bank charges are paid on time, my wife has been an absa client for over 20 years, and this experience now forces her to start looking for a different bank

PEOPLE - STAY AWAY FROM ABSA< THEY DO NOT VALUE YOUR BUSINESS