People Do not know how their sysytems work

I went to get my Internet Banking Sorted out and I told her that I could not log in into my account and they got me to resetup my Pin on my card and before leaving the consulted I checked with her twice that all was in order and she told me that all was in order. Then there was load shedding in my area so I could not test the account.<br> <br> I have to now go back to the bank to get things sorted out and it is the weekend and I have to make a payment and now I am in breach because ABSA staff do not know their own systems.<br> <br> Yet I receive SMS notifications on my cheque account.