RB
Riaan B

1 reviews | Active since Aug 2022

03 Feb 2026, 10:00

*********** people at absa bank

I have begged, I have complained on their complaint portal ,using their website, and still no response from absa themselves. if you phone, you get the run around from one operator to the next, cause its not their job to help the community, that's if they want to answer the ****** phone. all I require is a info on an existing account, that is actually paid up. It seems the only time people at absa bank do their job, is when they hound you for outstanding accounts or when they hand you over to the credit burau, and even that is done via sms. I am so glad I don't bank with you, cause I would loose my cool with the incompetence that you work towards

0
Replies (3)
Absa
Absa's reply03 Feb 2026, 13:42
Official
Dear Riaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
RB
Riaan B's update03 Feb 2026, 14:03
Reviewer Update
Thank you for the quick response, I appreciate it.
Absa
Absa's reply03 Feb 2026, 19:20
Official
Dear Riaan Regarding complaint C-***7, it is a pleasure. Kind regards,Group Customer CareVanessa Crowe