Pensioners and elderly not catered for at ABSA Bank

Absa Banks failure to properly instruct their courier partner DSV couriers has resulted in my elderly dad who is visually and hearing impaired and in a wheelchair not receiving his replacement card over three weeks after having ordered it. I have power of attorney over my father’s acccount but DSV Couriers refuses to acknowledge it.. I called ABSA multiple times to tell them about the problem and each time they verified my power of attorney and supposedly instructed DSV to deliver the card. I do not live in the same province as my elderly parents, and DSV couriers refuses to deliver the card to my father. Absa has failed to communicate time and time again to it’s courier partner and the result is lack of service to its elderly vkients Pathetic, *********** and unreliable