Pensioner tired of false promises.

I am a retired person without any income currently. I retired from the Human Sciences Research Council (HSRC) in December 2017, but up to now I have not received any payment. I was advise to see a financial advisor at ABSA on the 31st of October 2017 to arrange for my provident to start processing once the last payment to the fund is done . I was assured that it to get payment from the fund by February 2018, but nothing happened.

From then until now I have not received anything from it, instead I only receive empty promises from ABSA. Worst part is that all the promises made are not met and no updates will be made. I have to be the one who makes follow-ups with the bank. During March 2018 I was promised by Ms Maivha who was processing my retirement that I will receive it by the end of the month, but nothing happened and no explanation was given. I had to call them as there was no update from them and I was promised it will be paid by Wednesday and nothing has happened.

This is a very frustrating time of my life, my accounts are not being paid causing a bad credit name for myself. I have been giving my creditors the misinformation from ABSA and could not honour them.

I need ABSA to stick to what they communicate to me and honour their promises. This is unacceptable and I have tolerated it for 4 months and as time goes by I am sinking deep into my credits and interests are piling-up. I have no food as I have no money to buy. This is not fair at all. I will appreciate it if my plea can be heard.

Regards Thelmah Xavela Maluleke