Pensioner praises ABSA response

Further to my recent post- Pensioner ********** - I was pleasantly surprised at the response it generated from ABSA, showing that in my case at least, the Bank takes note of customer criticism and responds positively. I have always held the view that we all make mistakes but it is how these mistakes are resolved that is a measure of the man, or woman, or in this case, the institution. My issue was dealt with professionalism and politeness and I was refunded the erroneous bank charges leaving me we a positive impression or the organisation.