Pension Backed Lending_*********** staff

Dear ABSA<br> I have made several attempts to contact a Senior Manager at ABSA however the staff at the \Pension Backed Lending\"refuses to advise me any contact information. I have called ABSA's Human resources and they also are not willing to assist with a contact. <br> My query refers to an application made against my pension fund, this was declined however I don't feel that the consultant is even capable of looking above and beyond the clients point of view. I don't understand the risk as all the checks were followed and where issues were picked up I obtained the required information and confirmation, this was provided this to the consultant and despite this I have still been declined . Secondly this money is coming off ones salary, and while I do understand that ABSA should look out for the customer. I feel that the consultant just decided to decline my application however the reason are not sufficient because I have provided ABSA with the required proof that this was an error. This means that all my plans for my building needs to be put on hold while I already purchased material to concluded my renovations. This means that I must leave my material to rot until ABSA decides my fate"