AM
Andiswa M

1 reviews | Active since Sept 2018

12 Sept 2018, 13:22

Pending *****

Hope this finds you well but as for me very angry with ABSA i have submitted everything to u guys on April its August now and nothing has been done my name is not Cleared on ITC i cant be registered at work for insurance because of this not just that i cant apply for a new job because of this i went to the centurion branch countless of times and i never get assisted all i get is that my case is with whatever department and they will get hold of me but i will have to go back to the bank and ask in June i was called by Kgomosto and she then told me that the investigator called and asked that i give them at-least end of July i did that and still i never got any call from anyone i had to go to the bank again like honestly going up and down for this is really annoying all i want is my name to be cleared and you guys can go on with your investigation my life is basically on hold because of this m honestly not happy. as much as i have submitted my documents in April and gave my correct details whoever that took the credit card so i dont know how you guys work, Last week Monday 20/08/2018 i called the legal department and i was told that no ***** case was logged under my name i explained everything to the lady i spoke to i just forgot her name she then transferred me to the ***** department i spoke to Sbusiso Radebe who i explained everything to and he then said he will escalate to his Team Leader Albert Shongwe who cc me on the email or even send me a feedback or even a letter that i need to submit at work for the FSP registration i still haven't heard anything from either sbusiso or Albert.

Saturday my mom got a call from attorneys that Absa has handed me over too m still puzzled as to how do they hand me over while as i have been in contact with them about the credit and not just that Saturday at my work place police men came looking for me about ***** case that Absa had opened against me. Yesterday i had to go to the Hilbrow Police station for my statement i had to take time off at work for all this i would appreciate if you guys can help me. Regards Andiswa Makatesi ********** 051

0
Replies (4)
Absa
Absa's reply12 Sept 2018, 14:42
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,

AM
Andiswa M's update12 Sept 2018, 14:50
Reviewer Update
my id number is as follows *** you can also send me an email ***
Absa
Absa's reply13 Sept 2018, 08:22
Official

Dear Customer

Thank you for bringing this matter to our attention.

I have noticed that your complaint was dealt with by Christal Vergie under complaint reference number ***.

Kind regards

Claudette

Best regards,

AM
Andiswa M's update13 Sept 2018, 13:07
Reviewer Update
hello but now no-one is saying anything to me i have police men coming to my work place about a case you guys opened against me i need something as prove that you guys are aware of this and that u busy with it and also can you tell the attorneys that i was handed over to, to stop calling me or my Mother i would really appreciate that thank u Regards Andiswa