KP
Kaylin P

1 reviews | Active since Oct 2021

19 Oct 2021, 16:05

Pending Credit Card application,because your nexr of Kin is BAD

I did an online application for a credit card from Absa on the 9-11021 and got provionally approved and a consultant foned me the following day to do a security check and to finalize the application.The following day another consultant Corne Van der Merwe also foned me to do another security check and finalise the app.THereafter I received an email congratulating me that my application has been approved and finalized and that I will get a call from Their courier partner CCD to arrange delivery date and time.2 Days past and no fone call from There courier partner or update.Monday 18-10-2021 I sent Corne Van Der Merwe an email requesting an update and received an immediate reply stating that my application is now all of a sudden with there ***** department and that I should look out for a call from them today.Teusday 18-10-2021 still no fone call from ***** ,however The reason for the change is because THE PERSON THAT I LISTED AS MY NEXT OF KIN on my appl. is listed with SAFP something to do with blacklisting, and that I should tell him to contact them for further info,still no answer as to wether Ill still get the crediy card or not because although my credit status is in good standing , I should make sure that my next of kins is as well ,before apply for any credit.I take it that our NATIONAL CREDIT ACT has outlined this as one of their clauses as well as authorizing a 3rd party to disclose ones credit status SHould they Be listed with the SAFPS.

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Replies (1)
Absa
Absa's reply20 Oct 2021, 11:04
Official
Dear Kaylin Du plessis
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number for your complaint is C-***6.
 
Kind regards,
Rezona Louw 
Group Customer Care