Penalty query no response from Absa

<p>I notified Absa bank 90 days prior to the cancellation of our Home Bond which was read by them. </p> <p>The bond was paid up just within the notification period but I have questioned an adhoc debit amount of about R15000.00 to enable them to close the account. Four e mails later (which have been read) no response from Home Loan Division explaining what the amount is for as there should be no penalty.</p> <p>Is it because a refund needs to be paid out?</p> <p>Will try again tomorrow. </p>