cW
charmain W

1 reviews | Active since Feb 2011

04 Sept 2015, 12:27

penalty on home loan account

This is just to inform every person considering to cancel a home loan with ABSA. Beware of how the 3 months notice period works if you sell property. I decided to sell a property, of which the home loan was with ABSA. I enquired about the loan being cancelled, and was told that I have to give 3 months notice if I intend to cancel the bond. I waited until I received a possible offer, and then phoned ABSA to give them notice. I was told that the notice period is applicable for 3 months, and if the loan was settled before the 3 months expired, I would have to pay a pro rata penalty. The 3 months have not expired yet, and, as I was worried that I will exceed the notice period, I called ABSA again. To my disgust I was told that I was already been penalized, as the 3 months notice period is not 3 months before the bond is paid off, but 3 months before I sell the property, and I was therefore penalized from the moment the formal documents were signed. I objected, as no one told me this, and the I got a lame apology. ABSA, I signed an offer on Monday to buy a new property, guess where I will NOT apply for a new loan?

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Replies (1)
Absa
Absa's reply04 Sept 2015, 13:30
Official
Hello charun,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd