GS
Grant S
1 reviews | Active since Jul 2009
11 Jan 2020, 13:07
Penalty fees charged erroneously
Still waiting for the penalty fees charged to my daughter's account to be refunded. One of the fees was refunded, but still waiting for the second one to be. Spoke to Edenvale branch manager, Neville Brown, earlier the week about the issue and he advised the refund would be done and still nothing. Come on ABSA ... let's do the right thing ... for once.
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Replies (2)
Absa's replyOfficial
13 Jan 2020, 15:00Dear Grant Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Best regards,
Absa's reply13 Jan 2020, 15:00
Official
Dear Grant Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Best regards,
GS
Grant S's updateReviewer Update
14 Jan 2020, 15:48Pravesh ... how can you just close this call without fixing the problem and confirming that it has been fixed?
The erroneous penalty fee has still not been refunded into my daughter's account.
The erroneous penalty fee has still not been refunded into my daughter's account.
GS
Grant S's update14 Jan 2020, 15:48
Reviewer Update
Pravesh ... how can you just close this call without fixing the problem and confirming that it has been fixed?
The erroneous penalty fee has still not been refunded into my daughter's account.
The erroneous penalty fee has still not been refunded into my daughter's account.