PayShap not working

I made a payment via payshap on Mondsy 6 January 24. Both times it indicated unsuccessful. When I logged later into my account I saw that a payment has gone of.my account. I called the bank and spoke to a consultant called Natasha. She informed that both payments was unsuccessful but one payment has gone through as a normal payment that will reflect between 24 and 48 hours. The recipient informed me that no payment was received. I logged again into my a ccount 8 Jan to my amazement it reflected that the payment has gone through as a payshap transaction. I called again and was requested to email eftpaymentquery. I have not received any feedback from Absa since yesterday. First it was unsuccessful then normal payment now its shows payment as per payshap but recipient has still not received the payment. I paid for a service that failed and are still failing