MM
Morwesi M
1 reviews | Active since Jun 2020
26 Nov 2025, 23:30
Payshap doesn't reflect
Dear Absa Please can I get assistance, I did a payshap payment on Sunday from my Absa to my Standard bank account, the funds never came through into my Standard Bank account. I called digital banking on Monday twice already. They said I must send an email to eftpaymentqueries, which I did. Their SLA is 48 hours. 48 hrs has passed and I have not heard anything from them. Why must we have to struggle to get service? I called twice already, how many more times must I call? I don't want to call or send another email I just want this resolved. The Ref number is C-***6
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
27 Nov 2025, 09:54Dear Morwesi, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply27 Nov 2025, 09:54
Official
Dear Morwesi, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsGodfrey NdouCustomer Value Management
Best regards,